Delivery information & Returns
You will receive a confirmation email soon after your order is placed. Your products will be suitably packaged before being mailed out.
However, if your goods arrive damaged or if you are not happy with your order please email Emily or phone Emily or Karen on +44 (0)1273 776770.
We will thoroughly investigate your query and ensure that you are refunded or credited with any money owing to you. If you are not happy with the products we have sent, then you can return them within 90 days, without giving us a reason. You will be refunded within 7 days of our receiving your return. Your statutory rights are not affected.
This can be organised through the phone number or e-mail as detailed above. To keep the cost to you as low as possible, deliveries in the UK will be via the Royal Mail. This means that the parcel is likely to be delivered with the rest of your post. If you are out when it is delivered and the parcel does not fit through your letterbox, you will be left a card asking you to collect the parcel from your local sorting office. This is likely to be much closer than the nearest depot of a national carrier.
Uncommon Knowledge - About Us
If you have any questions or queries you can contact us at:
Tel: + (44) 0 1273 77 67 70
Fax: +(44) 0 1273 77 44 27
A member of staff will be available to take your call between 9am and 5.30pm GMT Mon-Fri. Outside these hours, you may leave a message with an answering service.
Within the UK, calls are charged at normal rates. For international rates, consult your telephone provider.
Postal Address:
Uncommon Knowledge Ltd
12 Queen Square
Brighton
England
UK
BN1 3FD
Or alternatively, you can contact us by simply completing the form below and hitting the "Send" button. An email will be sent to our staff who will promptly respond to your enquiry: