Delivery information & Returns
You will receive a confirmation email soon after your order is placed. Your products will be suitably packaged before being mailed out.
However, if your goods arrive damaged or if you are not happy with your order please contact us.
We will thoroughly investigate your query and ensure that you are refunded or credited with any money owing to you. If you are not happy with the products we have sent, then you can return them within 90 days, without giving us a reason. You will be refunded within 7 days of our receiving your return. Your statutory rights are not affected.
This can be organised through the phone number or e-mail as detailed above. To keep the cost to you as low as possible, deliveries in the UK will be via the Royal Mail. This means that the parcel is likely to be delivered with the rest of your post. If you are out when it is delivered and the parcel does not fit through your letterbox, you will be left a card asking you to collect the parcel from your local sorting office. This is likely to be much closer than the nearest depot of a national carrier.
If you have any questions or queries you can contact us via our support site here.
Alternatively, you can contact us at the address and phone number below:
Postal Address:
Uncommon Knowledge LLP
Queens Building
8 George St
Oban
Argyll
UK
PA34 5SB
Tel: +(44) 0 1273 77 67 70
A member of staff will be available to take your call between 9am and 5pm GMT Mon-Thu, 9am - 3.30pm Fri. Outside these hours, you may leave a message with an answering service.
Within the UK, calls are charged at normal rates. For international rates, consult your telephone provider.